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Create and Manage Support Tickets in Time Captis

Jan 5, 2020     TUTORIAL

With TimeCaptis, as a Subscriber, you can add support tickets to alert us to an issue or a problem that you wish the support team to address. Have a look at our quick and easy-to-follow video tutorial or refer to the detailed instructions in the step by step guide below.

1. Sign in to your Time Captis Account

2. Click on the Profile icon. Upon doing so a flyout menu will appear as shown below.


3. Then click on 'Add Support Ticket' as shown below. Upon doing so, a pop-up will appear. Enter the details and click the 'Submit' button as shown below.


4. Once you do so, a new support ticket will be created, that you can see, when you click on 'Support Ticket' from the flyout menu as shown below.


5. You can view the solution to the ticket raised, when you click on the 'View Ticket' button available in the List of Support Log Page as shown below.