Frequently Asked Questions

Get the answers to all of your questions, quickly. We welcome you to reference this FAQ as you familiarize yourself with TimeCaptis.

What are the hardware and software requirements and compatible browsers to use TimeCaptis?

You can access TimeCaptis wherever you have an Internet connection via any device running a supported browser with JavaScript enabled. Make sure that you use the latest version of the browser for security reasons.

How do you ensure that my data is safe and secured?

All your data is hosted in Type IV data centers that adhere to all the major security standards. Full data backups are maintained and are stored in redundant locations. We ensure that our software is always up to date with the latest security patches to keep your data safe.

What happens to my data and access when I cancel my TimeCaptis subscription?

Your data is yours. If you decide to cancel your TimeCaptis subscription, you can download your data and documents and save it to another location or transfer it to your convenient program. You should save your data before you cancel as it will be destroyed and deleted once your subscription ends.

What are the payment methods accepted by TimeCaptis?

TimeCaptis allows you to make payment through PayPal and all major credit cards. When you subscribe as a Paid Subscriber or you would like to upgrade your Free Subscription with TimeCaptis to a Paid Subscription, you can make the payment with PayPal.

Is TimeCaptis really free?

Yes, it really is! You can use TimeCaptis for as long as you want, and we won’t charge a cent. You can also go with our Pro subscription plan to experience all Pro features.

Is it possible to download all my data for personal backup?

Yes it is possible to download specific to the categories like to-dos, notes, contacts etc separately. Also, there is a facility to export personal data in compliance with GDPR.

Can I suggest a feature/report a bug? If yes, how?

Yes. You can suggest your wishlist of a new feature or point out discrepancy in a function of TimeCaptis by raising a support ticket.

Can I use TimeCaptis offline?

No. TimeCaptis works only when your device is connected to the Internet.

Can I import data from another system?

If you have data in Spreadsheet it is easy to import data into TimeCaptis. However, if you are looking to migrate your data from a popular system to TimeCaptis, you can let us know through a support ticket and we shall let you know the possibility on a case-to-case basis.

I received an invitation but I cannot join the Team

In such case, you can contact the user who sent the request to you. You can also write to us through a support ticket, pasting the entire invitation content and we shall look into it.

Do I have to pay for users in my team?

At present, there is no additional fee for adding up to ten users. If you need more number of users for your Team, you need to contact us for a customised quote.

Can I deactivate a user in my Team?

Yes, you can deactivate a user in your Team at any point of time.

When I deactivate a user, will I still have access to their old data?

Yes. You can access all the data of the user of your Team (Team data only). However, you cannot access private data or any other Team's data associated with that user.

Does TimeCaptis support single sign-on (SSO)?

Currently, we do not have this facility. However, we have planned to support single sign-on (SSO) for Google, Facebook and Twitter. We shall notify it through our member newsletter.